Terms and Conditions

1 Limitations of Service

Our internal service SLA starts when the last required application form has been completed and finalised. Payment does not start that SLA, but payment must be completed before we submit the application to the relevant authority. The authority's own processing time begins only after submission and remains separate from our internal SLA.

It is also noted that the processing speed can occasionally be delayed by factors within the jurisdiction of the foreign visa offices, e.g., because documents are requested, interview dates are scheduled, or additional checks are initiated. 1a Visa Consulting Limited cannot be held liable for such delays. The decision to grant a visa lies solely with the foreign consulates. Therefore, 1a Visa Consulting Limited cannot guarantee that all applicants' requests will be met.

We will not make a material change to the requested visa type, validity, permitted entries, application information or submission route without first obtaining the client's confirmation. The relevant government authority remains solely responsible for its decision and may grant a different validity or number of entries from those requested.

If the visa is not granted by the authority at all or not according to the applicant's wishes, this does not justify a claim for recovery of government fees or third-party costs that have already been paid and cannot be recovered. Our service fee refund policy in the event of an official visa refusal is set out separately in Section 6 below.

2 Liability

1a Visa Consulting Limited provides its services with the care of a prudent businessman. The handover of passports is always against receipt, and the shipping can thus be tracked online by the delivery companies. However, we cannot assume liability for the services of the embassy or the delivery services we commission. This also applies to the loss or damage of documents if this occurs at the embassy (or visa office/consulate) or during transportation.

Please notify us promptly if a delivered document or service appears incomplete or incorrect so that we can investigate and, where possible, remedy the issue. A short notification request does not reduce any statutory limitation period or consumer remedy.

We do not control decisions, processing times or acts of government authorities, visa centres, couriers or other independent providers. We remain responsible for our own failure to use reasonable care and skill. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.

Our offer contains links to external websites of third parties, over whose content we have no control. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages.

3 Communication

Communication between the contractor and the client is primarily conducted electronically. The client is obligated to regularly check their emails and the associated spam folder for incoming messages until they receive their visa after sending their application documents to our company. Disadvantages that arise for the client due to unread, unnoticed, or unread-deleted emails are at their own risk.

4 Cancellation of Order

You may request cancellation by email at [email protected]. Apply, completion of the application forms and consultation during those steps do not by themselves make our service fee non-refundable.

• Before submission to the authority We refund our service fee and any government or authority fee that has not yet been paid or irreversibly committed.
• After submission to the authority We refund our service fee. A government or authority fee already paid at submission cannot be refunded where the authority will not return it.
• Other third-party costs Courier, delivery or other third-party costs are refunded where they have not yet been paid or committed and remain recoverable.

Any statutory cancellation right, including any applicable cancellation period for a distance contract, remains unaffected.

5 Payment Arrears

Payment must be completed before we submit an application to the relevant authority. We will contact the client if an amount required for submission remains unpaid.

If an undisputed amount remains unpaid, we may send reasonable reminders and use lawful civil collection procedures. Any interest, collection fee or recovery cost will be charged only where the contract and applicable law permit it.

6 Visa Refusal Refund Policy

Where a service-fee refund applies after an application submitted by 1a Visa Consulting Limited is officially refused by the relevant government authority, the information and materials supplied must have been complete and truthful, including disclosure of any previous visa refusal.

• What is refunded The service fee charged by 1a Visa Consulting Limited only, where the final confirmed eligibility terms apply. This refund does not apply to visa approval outcomes that are partial, conditional, or differ from the type requested.
• What is not refunded Government visa fees, priority processing charges levied by the authority, courier or delivery fees, and any other third-party costs. These are collected by or paid to the relevant authority or provider and cannot be recovered.
• No guarantee of approval This refund policy does not constitute a guarantee of visa approval. Visa decisions are made solely by the relevant government authority and are entirely outside our control.
• How to claim Send the official refusal notice to [email protected].

7 Jurisdiction

Nothing in these terms removes mandatory consumer protections that apply to the client.